Xerox Cloud Infrastructure Manager - Remote in United States

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

We are in need of high-powered technical talent to help our largest clients navigate the operational challenges of cloud computing. You will be a principal technical advisor and work one-on-one with our top-tier clients, supporting both the software development lifecycle for cloud services and management of active services.

You must possess client facing skills that enable you to represent Xerox Services well within a client’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our client take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As a Cloud Infrastructure Manager, you will be the primary technical point of contact for one or more clients helping to plan, debug, and oversee ongoing operations of business critical applications. You will be responsible for troubleshooting application, network, database, and architectural challenges using a suite of internal XS tools as well as your existing knowledge and toolkits. You will work hand-in-hand with senior executives on opportunities to improve your clients’ IT landscape. You will work across client organizations to ensure clients’ applications are well designed and scale to their needs. In this role, you will also act as the voice of the client within XS to escalate problems and to drive prioritization of business needs for our clients.

Every day will bring new and exciting challenges on the job while you:

  • Work hands-on with client engineering teams to develop, migrate, and debug application issues

  • Troubleshoot technical issues and drive issue escalation

  • Help Enterprises define IT and business processes that work well with cloud deployments

  • Leverage knowledge of your clients’ environments to assist support engineers and service teams in better serving your clients

  • Complete analysis and present periodic reviews of operational performance to client leadership

  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

  • Participate in client requested meetings (onsite or via phone)

  • Engage with Director and C-Level executives to understand business needs

  • Know and use all key client resolution tools across all service groups to facilitate rapid resolution of client concerns

  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

  • Work with some of the leading technologists around the world

Basic Qualifications

  • 5 years of experience supporting enterprise level infrastructure

  • Breadth of experience in the following areas with depth in one or more subject:

  • Systems Administration (Linux and/or Windows)

  • Networking (DNS, TCP/IP, SSL, DHCP)

  • Software design or development

  • Content Distribution / CDN

  • Scripting / Automation

  • Database Architecture

  • IT Security

  • Big Data & Analytics (Hadoop/streaming data/machine learning)

  • Operations Management & infrastructure design

  • Service Oriented Architecture

Preferred Qualifications

  • 7 years of IT/technical industry experience

  • Experience in a distributed computing environment highly desired

  • Previous experience as a technical lead, with exceptional client (internal or external) focus and bias for action

  • Excellent written and verbal communication skills

  • Working knowledge of ANY programming/scripting language

All other duties as assigned.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Client Network Services

Organization: Public Sector Operations

Title: Cloud Infrastructure Manager - Remote

Location: United States

Requisition ID: 16029305

Virtual/work from home? Yes