Xerox Remote Production Control Manager in Rochester, New York

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit at , at , at or .

Position Description – Production Control Manager

Position Overview: Provides production control support for the tools/infrastructure for 2 – 3 key clients. Position also works closely with Developers and the Project Managers on technical review of SDLC artifacts. Position monitors the health of a client’s infrastructure.

Key Responsibilities:

Provide Production Control support.

Conduct business intelligence analysis.

Act as a creative problem solver with clients and business unit management.

Workflow administrator.

Provide support as a Trouble shooter.

Provide technical overview of SDLC artifacts.

Position Requirements:

5 years of Production Support experience.

Experience with Financial Payment systems.

Proficient in SQL

Proven track record of a successful troubleshooter

Experience in tool configuration, workflow administration and rebuilding a service.

Must be technically savvy.

Effective verbal and written communication skills with clients and business unit management.

Strong multitasking skills and the ability to prioritize duties.


BS degree in a relevant technical field.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the accommodation you are seeking, and the job you are interested in.


Job: Service Delivery Client Network Services

Organization: FAP IT

Title: Remote Production Control Manager

Location: New York-Rochester

Requisition ID: 16031126

Virtual/work from home? Yes