Xerox Team Manager - Health and Welfare Eligibility Files (remote) in New York, New York

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Responsibilities

May perform one or more of the following:

  • Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs.

  • Produces new process improvement techniques and services.

  • Develops metrics that provide data for process management and indicators for future improvement opportunities.

  • Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

  • All other duties as assigned

Additional Job Responsibilities

  • Coach and mentor aligned analystsand provide oversight related to the delivery of all ongoing file interfaces

  • Review, approve and ensure the currency of related file specifications documents, operational process flows, quality assurance control plans, and standard operating procedures

  • Support and foster integration with our global partners in India

  • Ensure that impact and root cause analyses are performed in relation to any interface issues

  • Implement process and service delivery improvements

  • Balance work demand inventory against available time/resources

  • Evaluate compliance risk and adjust ongoing process deliverables as needed

  • Swiftly and effectively resolveclient escalationsand related participant issues

  • Develop strong and partnering relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery of specific tasks, special projects and/or participant issue resolution

Essential Skills/Knowledge

  • 10 years of total work experience

  • 5 years of health and welfare benefits administration experience

  • 3 years managing and/or leveraging people toward successful outcomes

  • Experience creating functional and/or technical specifications

  • MS Office-working knowledge of Excel, Word, PowerPoint and Access

  • Working knowledge of SQL a plus

  • Ability to navigate and learn multiple systems

Education

  • Bachelor Degree in Business, Management or equivalent outsourcing experience

  • Project Management, Benefits or Technology Certifications a plus

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Client Services

Organization: TBO

Title: Team Manager - Health and Welfare Eligibility Files (remote)

Location: New Jersey-Secaucus

Requisition ID: 16029697

Other Locations: United States-Connecticut, United States-New Jersey-Cherry Hill, United States-Pennsylvania, United States-New York-New York

Virtual/work from home? Yes